Terms and Conditions

3C Accounting Solutions Limited – Standard Terms and Conditions September 2010

1. Introduction
   1. In all cases 3C Accounting Solutions Limited will be referred to as “we”, “us” and “our”
   2. In all cases the client will be referred to as “you”, “your”, “your company” and if applicable the “the director(s)”
   3. We reserve the right to change or alter our standard terms and conditions at any time giving you 30 days notice.
2. Services
   1. We will provide all relevant and reasonable services to your business, once the appropriate engagement letter has been issued and approved as explained below:
   2. We will advise you how much income tax and NIC is due for payment and final due dates for the payments. If appropriate, we will apply for overpayments of tax to be refunded directly to you.
   3. Where we act as your PAYE or VAT agent, we will deal with all communications relating to your return(s) where this has been addressed to us or has been passed by you for us to deal with on your behalf.
   4. We reserve the right to request a retainer/up front fee, where we are not familiar with the client or believe that a credit facility for the full fees are not appropriate.
3. Your Responsibilities: Provision of information by you
   1. You are legally responsible for making correct returns by the final due date for processing. We will assist you where ever possible, but ultimately non compliance with meeting filing and payments deadlines rest with you. As such, any failures to meet filing and payments, which incur automatic penalties, surcharges or interest is your responsibility.
   2. To enable us to carry out our work you agree:
      1. That all returns are to be made on the basis of full disclosure of all sources of income, charges, allowances and capital transactions
      2. To provide full information necessary for dealing with your affairs, which we may rely upon being complete and true. This information will not be audited.
      3. That we may approach 3rd parties as appropriate for information that we consider necessary in order to deal with your affairs
      4. To provide the information and accounting records in good time to allow us to prepare monthly accounts where appropriate
      5. To forward to us upon receipt of all Inland Revenue statements of account, PAYE coding notices, notices of assessment, letters and other communications received from HMRC to enable us to deal with your affairs effectively and within the statutory time limits
      6. To keep us informed of significant changes in your circumstances, if is likely that they will affect your tax position
4. Fees
   1. Fees will be paid in full by their due date as indicated by the fee invoice
   2. Where fixed price packages have been agreed, a standing order will be set up on engagement and will remain in place for the length of the agreement.
   3. Fixed price packages will be reviewed after the completion of the assignment that it relates to and may be subject to change for future assignments.
   4. Any changes to fees or fee packages will be notified in writing to you at least 30 days in advance of such alteration.
   5. Any additional fees chargeable outside of a fixed fee package will become payable in accordance with section 4.1 above.
   6. Should your fixed fee package fall in to arrears, we reserve the right to suspend all services, until the account is brought up to date.
   7. We reserve the right to charge late payment interest of 2% above the base rate for HSBC Bank plc, for any fees that remain outstanding beyond their normal due dates for payment.
5. Termination of Appointment
   1. Both parties are entitled to terminate the engagement at any time. Should you wish to terminate our appointment, we would ask that such requests are made in writing.
   2. In the event that the engagement is terminated, we reserve the right to hold any records and information until any outstanding fees are settled in full.
6. Our Website
   1. All content and design work incorporated within our website is subject to all copyright laws.
   2. The content of the website is made available for information purposes only and further professional guidance is recommended in order to meet the requirements of your own circumstances.
   3. The website is designed for UK residents only and relates to UK tax law only. Should your circumstances involve overseas activities, separate professional guidance and advice should be sought by an appropriately qualified adviser.
   4. Our website is available for public viewing, but we will not indemnify any non clients that may use this site.
7. Limitation of liability
   1. The advice provided to you is for your sole use only. Should you use this advice for another 3rd party, will not indemnify these non client 3rd parties.
   2. We will provide the services and advice outlined in the appropriate letters of engagement issued to you. We will use our best endeavours to complete assignments on a timely basis, but we will not be responsible for penalties, surcharges or interest incurred due to non receipt of records or information from you or others necessary to complete such work.
   3. We will during the course of our work use email as a primary method of communication. We do not accept any responsibility for inadvertent misdirection of such communications. Whilst we will endeavour to transmit electronic communications free of viruses, it is your responsibility to virus check all incoming communications before uploading and opening them.
8. Quality of service
   1. We will endeavour to provide first class service to you at all times. Should you feel that the service(s) that were provided, we would welcome the opportunity of discussing the issues and resolving them as amicably as possible.
   2. We will review any complaints received and take all necessary action to investigate them and offer a resolution to you.
   3. If you feel that there are any areas of the service provided to you that could benefit from changes, we would welcome the opportunity to discuss them and incorporate such changes as appropriate.
   4. All communications regarding “Quality of Service” should be discussed with Sally Holmes, the Managing Director of 3C Accounting Solutions Ltd.
9. Money Laundering & Proceeds of Crime
   1. We reserve the right to ask for appropriate forms of identification from you to fullfill the requirements of our professional accounting institution regarding the money laundering requirements , under ‘knowing your client’
   2. We reserve the right to not commence any assignments until appropriate documentation has been reviewed and is found to be satisfactory.
   3. We reserve the right to report any instances of money laundering or crime to the relevant authorities without prior notice to you.
10. Privacy Statement
    1. All information held by us to conduct your affairs will remain confidential. Should details be required to be passed to outside 3rd party organisations or agencies, we will require written instructions from you before any such work is undertaken.
    2. Under the United Kingdom data protection act, you are entitled to request a copy of the information we hold on you. We will provide this information to you following a written request but no charge will be made.